Our track record
This page sets out the methodology behind the figures we cite elsewhere on this site. We've tried to make it transparent enough that you can assess our claims on your own terms, and challenge them if you want to.
The 87% implementation success claim
[VERIFIED] We track every paid engagement against an implementation-success criterion: did the recommended changes get implemented within 12 months of the engagement closing.
[INFERENCE] Based on engagements completed in the period we track, the implementation rate sits at 87%. Sample size and date range: set from internal records, request the current figures in procurement diligence if you need them named in writing.
[INFERENCE] External comparisons to "traditional consultancy" are difficult to standardise. Where we cite a contrast, it is drawn from published sources referenced in our internal evidence pack, not from a universal industry dataset. Read any comparison as indicative, not definitive.
[ESTIMATE] "Implementation" is defined here as: at least 70% of the recommended actions either complete or in active delivery, signed off by the client sponsor at the 12-month review. This is a judgement call we apply consistently; different definitions would produce different rates.
[LIMITATION] Most of our engagements are public sector; results may not generalise to other settings. The 87% figure is Fit to Care–tracked, not externally audited. Procurement teams asking for independent audit should expect we don't have one, we're transparent about that and we don't claim otherwise.
Return on Heartbeats, the methodology
A heart beats roughly 5,000 times per hour. A two-hour meeting that achieves nothing has consumed 10,000 heartbeats from the people in it, heartbeats that cannot be re-spent on patients, students or citizens.
The arithmetic feels glib in isolation. The point of it is to make capacity visible. Public-sector leaders carry a finite stock of heartbeats; processes that consume them without return are a major source of leadership exhaustion across the system. Naming that with a unit, heartbeats, gives leaders a way to ask, in any meeting or any process: are we returning value to the people we serve, or are we heartbeating?
Insight Genie applies the ROH lens diagnostically. Where is your organisation consuming heartbeats without return, and what would it take to redirect those heartbeats to work that serves, energises and matters?
ROH™ / Return on Heartbeats® are trademarks of Front Foot MI Ltd.
How we measure outcomes
We track outcomes for every engagement, what was recommended, what was implemented, what worked, what failed, what worked for reasons we didn't predict. The pattern is captured in our internal outcomes register; the aggregated learning feeds back into the methodology.
Clients can request the methodology in writing for procurement scrutiny. We don't share the underlying engagement data without consent.
Limitations
- The 87% figure is Fit to Care–tracked, not externally audited.
- Most engagements are public-sector; commercial generalisation is not claimed.
- Sample sizes vary by use case; larger N for diagnostic work than for Predict Genie which is in earlier stages.
- Any external comparison statistic should be read as single-source unless we provide multiple citations.